Refund Policy

Last updated: May 4, 2026

1. Overview

Payments for Replydesk are processed by our third-party payment provider. Refund requests are reviewed according to this policy, the payment provider's buyer flows, and any non-waivable consumer rights required by law.

Refunds are issued exclusively to the same payment instrument used for the original purchase — bank card (Mir, Visa, Mastercard), Faster Payments System (SBP) account, electronic wallet, or bank account of a legal entity / sole proprietor. Refunds to a different account, to a third party, in cash, or in any other form are not made. The exact destination details are confirmed individually via the support ticket and must match the original payment instrument.

Payment provider's processing commission (typically up to 8%) is non-refundable as it covers an irreversible service already rendered by the provider; the refunded amount therefore equals the paid amount minus the non-recoverable provider commission. We may, at our sole discretion and on a case-by-case basis, voluntarily compensate the difference from our own funds, but this is not a contractual obligation.

Once a refund is approved and submitted to the payment provider, it is a final financial operation: funds are sent automatically to the buyer's bank/card and the operation cannot be canceled or recalled by either party. Please confirm your refund request carefully before approval.

2. Subscription Refunds

We offer a 14-day money-back guarantee on first-time subscription purchases. If you are unsatisfied with the Service within 14 calendar days of your first subscription payment, you may request a full refund.

Subsequent renewals are generally non-refundable except where required by law. You can cancel anytime to stop future charges. Cancellation takes effect at the end of the current billing period — you retain access until then.

3. Workflow Credit Refunds

Workflow credit packs (one-time purchases) are refundable within 14 calendar days of purchase, provided no credits have been used. Once any credits have been spent on workflow runs, the purchase becomes non-refundable.

4. How to Request a Refund

To request a refund:

  1. Email support@replydesk.xyz with your order ID (from your receipt)
  2. Include the reason for your refund request
  3. We will review and respond within 10 business days
  4. Approved refunds are processed by our payment provider within 5–10 business days back to the original payment method

If a refund is approved but does not arrive within 10 business days, contact support@replydesk.xyz and we will help track it down.

5. Exceptions

Refunds may be denied in cases of:

  • Violation of our Terms of Service
  • Fraudulent activity or chargebacks
  • Workflow credit packs where any credits have been used
  • Requests outside the 14-day window

6. Chargebacks

If you believe a charge is unauthorized, please contact us first before initiating a chargeback. Chargebacks without prior contact may result in account suspension.

Note: any chargeback initiated through the customer's bank triggers a non-refundable processing fee charged by the payment provider (typically 0–40 USD/EUR per dispute, depending on the provider and currency). This fee is debited from the merchant regardless of the chargeback outcome.

7. Consumer Rights

This Refund Policy does not limit any non-waivable consumer rights you may have under applicable law.